Consumer Finance Assistant

Prepared CIM documents for credit facilities
- Handled cash/ cheque / credit card and card payments with
accuracy.
- Convince customer to buy more than 1 items, (working,
Process and follow up of all applications and agreement for
credit
- Strict adherence to procedures and policies and assigned task.
- Coordinates and collaborate - functional teams to ensure
quality services to customers
- Sales and cross selling of cim products
- Handle and follow up customer queries, complaints and
request
- Delivery of end products
- Managed customer complaints with prompt, mutually
beneficial resolutions.
- Offered prompt solutions to maintain customer satisfaction.
- Oversaw training and mentoring of new team members,
promoting productivity and quality service.
- Employed active listening and product expertise to
successfully resolve inbound queries.
- Application for credit car