Application Support Specialist/Manager

- Office, M365 & Windows Activation.
- Online Microsoft 365 Administrator.
- Perform remote troubleshooting on devices (Sound, wi-fi, Camera, Printer)
- Blue – Black screen resolution.
- License redemption to Microsoft Account.
- Office installation and activation on Windows and Mac.
- Printer and sound driver Installation.
- Windows update and upgrade.
- Office OEM, HUP installation and activation.
- Outlook Mail Server set up (IMAP, POP3, Exchange).

- Team Management.
- Product testing for new API project to meet user requirement.
- Training and daily morning case huddle with the team.
- Report supervision and delivery.
- Technical mail proofreading before sending to recipient.
- Mail, chat, call agent supervision.
- Microsoft Dynamic CRM case monitoring.
- Phone call quality check and scrubbing.
- Team process creation and archiving.
- Transaction monitoring and analysis.
- Team bonding.
- PCIDSS and Visa audit preparation.
- POS terminal issues resolution.
- Ecommerce support, product listing and vendor account support.
- Debit card transaction monitoring.
- Inbound - Outbound calls, mails.
- Online transaction monitoring on TranzWare online.
- Channeling field support to urgent merchant request.
- Monthly analysis of volume of customers' requests against units.
- Incident report update to keep track of network downtime.
- SQL queries to obtain data from database for daily, monthly, weekly, quarterly excel report.
- ATM, PoS & WEB transaction failure analysis.
- Banks FEP & CBA (Postillion & Finacle) drivers monitoring.
- ATM and PoS disputed transaction from banks.
- Merchant and banks portal password reset.
- Application and API monitoring.
- Digital agents' settlement reconciliation.
- Digital Account verification and activation as the checker.
- Batch reversal of failed transfers.
- Digital user account details confirmation.