Job vacancy IT Support Engineer

JOB BY
Adecco Mauritius
111, First Floor, Moka Business Centre, Moka
  +(230) 406 9604, +(230) 406 9605, +(230) 427 36 88

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Job Type
Employee
Job Status
Full Time
Announced
13 February, 2021
Job Title

IT Support Engineer

Job Location
Job Presentation

Our Client a well reputed international organization is looking for an IT Support Engineer .

The primary roles and objectives:

  • Rollout of IT initiatives and support business initiatives within the Mauritius office and possibly other offices within the Africa region.
  • Provide operational IT support to all end users in the Mauritius office.
  • Maintain the architecture, availability, reliability, performance, monitoring, support and security of the critical Wintel and Telecommunications infrastructure in the Mauritius office.

 

Key Responsibilities:

  • Provide infrastructure support to local and regional users where necessary.
  • Works with hardware/software vendors, define requirements and supporting plans to meet the agreed service level.
  • At management requests provide up-to date information on the current project status.
  • Manage/Monitor and troubleshoot a backend IT services, with a strong focus on end user infrastructure
  • Provide first and second line support WAN/VPN/Voice Net and first line support for Corp. Applications and end-users support.
  • Provide detailed monthly report on infrastructure status and make recommendations based on trends.
  • Continuously search for new ways to improve technology deployments and service improvements in Africa.
  • Keep all internal IT processes & procedures fully documented and safe.
  • Assist in supporting the needs/issues/requests of end users based in the Africa region
  • Ensure that criteria on audits with a technology element are fully met in accordance with Corporate IT standards and requirements
  • Provide end user infrastructure support to all IT staff within the Africa region.
  • Perform yearly technology audits and make refresh recommendations prior to budget planning for Mauritius end user devices, including mobile equipment.

 

Required Skills and Knowledge:

  • Mandatory technical skills: administering Win 7 and newer, Office 365, One Drive and other M365 Cloud based applications, Exchange, DHCP, DNS servers; experience working with switches and routers, Dell servers and workstations; knowledge of TCP/IP stack and MS office application suite, knowledge of WAN technologies. Basic understanding of PBX and VOIP technologies.

 

Required Work Experience:

  • At least 5 - 7 years of practical work in the field of IT and IT support (at user, system and network level)
  • Experience of working in a 24/7 emergency call centre environment a distinct advantage

 

Required Qualifications:

  • BSC in Information Technology or relevant qualifications
  • Higher technical education in the field of IT or electronics
  • CCNA/MCSE/MSP a distinct advantage
Valid Till
15 Mar, 2021


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