Job vacancy Customer Service Officer

JOB BY
Ministry of Labour (MLHRDT)
11th Floor, Victoria House, Corner St louis and Barracks Streets, Port Louis
  +(230) 405 0100

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WORK AT
Accenture
Job Type
Employee
Job Status
Full Time
Announced
08 December, 2021
Job Title

Customer Service Officer

Job Presentation
EmployerACCENTURE
Economic SectorBPO/ICT
State / ProvinceEbene, Mauritius
CountryMauritius
Job Summary

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Duties of Job

What responsibilities will you have?

• Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity, and schedule.

• Attend to information requests from customers and track the status of consignments on the system.

• Handle operational queries with a sense of urgency and deliver an accurate final job.

• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.

• Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.

• Take steps to improve performance based on coaching.

• Provide information on products and services via email.

• Record customer data and feedback.

Skills/Competencies

What skills & experience are we looking for?

• Fluency in French and English are essential, both written & spoken.

• Good email and phone etiquette

• Active listening skills

• Detail-oriented and analytical

• Quick thinker

• Positive ‘can-do’ approach

• Computer literate (Microsoft excel, Word)

• Working Hours: 17.00 to 23.00

• Good time management

• Good understanding of customer requests and ability to provide customers with proper & accurate response.

• Key / Process data according to customer specifications and as per Job Instruction Manuals

• Students can apply as well

What academic qualifications do you need?

• SC/HSC/Diploma

• Proven customer service acumen will be an advantage.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

Qualifications RequiredHSC-GCE A L - IB
Youtube/Website linkhttps://www.accenture.com/mu-en/careers/jobdetails?id=R00061491_en&title=Part+Time+Customer+Service+Associate
Valid Till
31 Dec, 2021


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