Review VERY BAD CUSTOMER SERVICE

Firstly I would say Courts are very unprofessional. I bought a washing machine in the start of June 2018, it has washed only once and after that stopped. I contacted Courts several times, but they said that they cannot do anything even though it was on warranty and asked me to contact the Samsung agency directly. I contacted the Samsung agency and finally they send a technician. After that, technician informed us that they will have to repair the machine. I refused and asked for a new one. I called Courts many times to ask what is happening but they said that they are waiting for technician report and to call after one week. I called back after one week and still no feedback. Sometimes when I call they dont even answer the calls. It is very unprofessional on their behalf. I paid cash and asked for refund also but still they said that it will take some time. Finally they called me and asked me to choose a new one, when I choose a new one and now they cannot do the delivery because their system is not working. Last time busying from Courts. Very bad Customer service and not even a phone number to complaint.