Review poor service

My son waited almost 45 mins at the trou aux biches bus stop today i.e 01.03.19, just now to get a bus to go to goodlands for his tuition whish starts at 3 pm. He was at the bus stop from 1340 and it's at 1425 that he got one bus....no other bus passed by.... inagine waiting at the bus stop for so long....plus this heat
I contacted the office severeal times today on ******** and the customer care service was very very bad. The reply was abrupt and they didn't give you time to ask questions that the phone was put down.
For a company as such the customer service is very bad. Need to sentisize these people that they work for the public, please.