Rvtech - Ebene

Our services – RVTECH.CO.UK

RVTECH support services are available in a number of packages, providing you with the flexibility to cover a single part or your entire IT infrastructure.
Telephone and Remote Support
RVTECH can provide telephone and remote support for minor fault resolution and initial diagnosis of any start-up problems, system crashes, configuration and drivers. This service is available from 8am to 6pm Monday to Friday. (Available on Bronze, Silver and Gold Support bands).

On-Site Support
If the fault cannot be resolved easily over the telephone, an engineer can be booked to attend your site. We aim to have an engineer with you within one working day of your call. This service is available from 9am to 5:30pm Monday to Friday.
Proactive Monitoring
This service  

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from RVTECH is able to identify weaknesses in your IT network through the constant monitoring of its hardware components and applications. It will issue alerts when a fault is detected, enabling the root cause of the problem to be rapidly identified.

Remote Network Administration
Remote network administration can be provided to allow RVTECH to assist our clients with the management of your IT infrastructure. This may include adding new users, Windows Updates, Folder / Share creation, Permissions & User Security, Remote Connectivity, configuration of the Router & firewall, adding updates and settings, altering Security settings and IP addresses. RVTECH will also be able to assist our clients when archiving is required and changes need to be made to the backup schedule setup and configuration.

IT Health checks
The RVTECH IT health check offers an objective review of your IT Infrastructure in the areas of performance, capacity, security and resilience. We offer two types of health check; a full health check which involves a comprehensive review of an entire IT infrastructure, and a mini health check which focuses on a single aspect of your IT. In either case we perform an investigatory visit and prepare a report detailing our findings and highlighting problems we have identified, their severity, and recommended remedial actions.