Diploma holder (Management) and dependable Admin Officer with 3 years of experience

• Diplomatically handled queries, concerns and complaints in person, by phone and email in relation to Mauritius Revenue Authority, Gambling Regulatory Authority and Police des Jeux.
• Conducted meetings and helped in maintaining all records in line with [OSHA] regulations and fire certificate for continued company compliance.
• Calculated and reported extra transport allowances of a few staff to both the Human Resource and Accounting Department.
• Communicated corporate objectives from management across all divisions through regular correspondence and scheduled follow-up (Correspondence Management System) such as court cases, GRA issues or meetings regarding Anti-Money Laundering.
• Provided complete disciplinary committees' support, including materials preparation and reports as a Chairperson of the committee.
• Served as professional representative of Director to executive promoters, lawyers, suppliers, customers and shareholders.
• Created and finalised contracts for suppliers, service providers, contractors and apartments.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Facilitated payment of invoices due by sending bill reminders and contacting clients.
• Realised and hosted special events for 400 staff members by structured planning.
• Followed company's strict rules and procedures to maintain data integrity and confidentiality.

• Optimised organisational efficiencies by providing effective meeting support, including notice of meetings, agenda preparation and minute taking.
• Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
• Maintained databases and filing systems to ensure efficiency and ease of use.
• Served as professional representative of CEO to executive clients, investors and board members.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Sorted, received and distributed postal correspondence between departments and personnel.
• Diplomatically handled queries, concerns and complaints in person, by phone and email in relation to MRA, GRA and Police des Jeux.

• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Supervised 15 on-site staff and contractors, delivering daily project briefings to aid timely, quality completion.
• Produced feedback to the wider team on daily basis to maximise overall department effectiveness.
• Produced and forwarded detailed progress and reports on daily basis to drive efficiency.
• Employed communication skills to handle and resolve customer complaints with maximum client satisfaction.
• Led, mentored and trained a few new staff to incorporate our team.
• Participated in training opportunities to maintain up to date knowledge related to new projects and systems to be implemented.

- [Part time job] Demonstrated the ability to resolve a variety of issues and complaints such as registry of sim cards, billing disputes, service interruptions or cut-offs, and equipment malfunctions.