Safety and Health Officer

•Actively proposing funeral insurance plans and services based on client needs. With a good attitude and strong communication skills, promoting a mouth ear marketing which boosted the number of new registrations and requests for the company services.

•Through strong analytical skills, devised formal quotations upon client's request and needs. Fostered a result-oriented work approach through active monitoring of quotations and prompt proposal of benefits and facilities that contributed to finalizing proposed quotations and actively cross-selling the advantages for opting for the company services which promoted client retention.

•Reinforced a client-centric and highly efficient reputation to the company through timely assistance to client requests through walk-in and phone calls and anchored through excellent teamwork.

•Established quality and result-oriented work enabled by a strong programming skill through efficient processing of client requests on the system, ensured delivery of necessary documents, and thoroughly assist in the understanding of the funeral insurance contracts terms and conditions.

•Closely assisted the clients upon notification of their claim and with strong communication skills and a good attitude, professionally guide them towards the correct track for an efficient success service delivery and total customer satisfaction.

•Instituted a work environment that promoted client's feedback and actively collaborated with the General Manager in resolving services issues which enhanced client satisfaction and fidelity.

• Endorsed solely the role of a cashier at one of the company branches and was responsible for all its financial income.

•Actively instituted excellent records keeping which has yielded better file retrieving and an up-to-date. Performed reminding calls for renewal purposes.