Service Admin

Send quotation to Clients for the sales of Grundfos pumps & spare parts
Constantly in contact with the Service department for work progress
Answer Client demand
Performed general office duties, including answering multi-line phones,
routing calls and messages and greeting visitors
Answered telephone calls to field inquiries from clients, vendors and various
other callers seeking information
Planned and booked travel accommodations for staff and visitors,
including vouchers, agendas and transportation
Drafted professional business memos, letters and marketing copy to support
business objectives and growth
Kept reception area clean and neat to give visitors positive first impression
Monitored premises, screened visitors, updated logs and issued passes to
maintain security
Greeted incoming visitors and customers professionally and provided
friendly, knowledgeable assistance
Directed incoming calls to internal personnel and departments, routing to
best-qualified entity to respond to callers' needs
Interacted with vendors, contractors and professional services personnel to
receive orders, direct activities and communicate instructions
Sorted and distributed mail correspondence between departments and
personnel, including parcel packaging, preparation and efficient shipping
Sorted, received and distributed mail correspondence between
departments and personnel
Answered inquiries and resolved or escalated issues to management
personnel to ensure client satisfaction
Greeted customers and visitors in-person and via telephone calls

Set up appointments with interested customers according to schedule
availability
Provided information about available products and services including
membership details and purchase advantages

Customer Care of Emtel.
Answer call
Help people regarding complaint with the Emtel service