Energy UK| Area people Manager |Revenue Protection Business Recovery

Leadership Key Responsibilities/ Experience, Skills & Qualifications

• People Leadership-Motivational and inspirational leadership for all employees and the team to perform at their best, sustaining a high-performance culture acting as a role model and ambassador for the company’s values and behaviors. Effective employee engagement and development so that all employees understand the vision and strategy of their role and are actively encouraged, developed, and motivated to deliver outstanding service.

• Quality Leadership- Proven significant experience and knowledge of delivering financial targets, and delivering commercial strategies and growth plans, building, and sustaining customer satisfaction. Proven ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure, while maintaining high morale. Change and risk management experience and the ability to manage teams through growth and change.

• Service Delivery- Delivery of contractual, safety and risk management. Achieving revenue and margin targets by the retention and growth of existing business, acquiring new business and the effective and efficient running of operations. Result oriented, resilient, customer focused and process driven individual with the ability to build strategic relationships/alliances, build sustainable relationships with multi-culture clients, identify, and seize growth opportunities, influence multiple stakeholders at all levels both internally and externally and function within a complex highly matrix organization. Data - driven approach to decision making around commercial and operational practices.





• Collaboration- Working in conjunction with other area managers, regional operations directors, and support functions (HR, IT, Finance, Quality, Marketing, Development, ensuring that all activities undertaken are carried out effectively, ensuring a positive perception of E. ON by the public,

• Management Key Responsibilities
Monitoring standards and adherence to company policies and protocol.
Monitoring standards and adherence to Data Protection Act (2018) and General Protection Act (2018).
Monitoring standards and adherence to Health and Safety (1974)
Monitoring and adherence of Equality, Diversity, and Inclusion, (E. ON Chair Member)

• Transferable Skills Gained-
Solid management and leadership experience and skills including -Start-up contract experience with present Company. technical experience in electricity, in- depth knowledge of the metering, revenue protection, security, and debt process.
Understanding of regulations, policies and processes and providing fair outcomes when giving service to customers.
Planning and organizing work to agreed deadlines and performance criteria, communication skills – listening, empathy, building rapport with customer and influencing, the ability to work under pressure to meet challenging operational targets and drive the team to believe and achieve them, proven track record of excelling targets against external parties securing inhouse contracts. Member on smart field connections diversity and Inclusion panel.