Front Office Receptionist

In the event of me being selected for the information mentioned above, it will be my
Duties responsibilities entrusted to me in responsible manner as such position would demand.

-Perform all check-in and check-out tasks.
-Manage online and phone reservations.
-Inform customers about payment methods and verify their credit card data.
-Register guests collecting necessary information (like contact details and exact dates of their stay).
-Welcome guests upon their arrival and assign rooms.
-Provide information about our hotel, available rooms, rates and amenities.
-Respond to clients’ complaints in a timely and professional manner.
-Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
-Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
-Upsell additional facilities and services, when appropriate.
-Maintain updated records of bookings and payments.

-Serves visitors by greeting, welcoming, and directing them appropriately.
-Notifies company personnel of visitor arrival.
-Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
-Directs visitors by maintaining employee and department directories.
-Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
-Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
-Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
-Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
-Contributes to team effort by accomplishing related results as needed.