Job vacancy Debt Recovery Collector

The Credit Controller acts on behalf of iQera or its Clients by managing their debts.

? Manage autonomously an assigned client’s portfolio and negotiate a payment plan.
? Perform dunning phone calls and deal with queries as per company’s established standards and procedures
? Identify disputes and provide support to the debtors and to the resolution team
? Maintain and update summary of actions within the debt management software
? For some customers, negotiate a full or installment repayment of the debt by persuading the debtor of the interest of an amicable settlement and possibly manage cash receipts
? Perform any other cognate duties as and when required by Management

? HSC
? Excellent written/oral communication skills in French
? Experience of dealing with customers on the telephone in a professional and calm manner on a daily basis
? Ability to deal with problematic clients and respectful of customer discourse quality charters
? An experience in the credit control field or negotiation is a plus
? Capacity of writing e-mails or letters in a professional manner