Job vacancy Customer Service Officer

Attend queries and design solutions for customers.

Call or Send CV on 5920 8849

Technical Skills
? High level of communication skills
? Record request/Call client – request received from Central Monitoring Station

Monitoring & reporting skills
? Follow up of status of complaints for customers.
? Handle, complete and submit customer complaint report.

Customer Service
? Communicate updates and changes in specifications to customers.
? Follow up of customer satisfaction for guarding sector to query about their
appreciation/ non appreciation of the services provided to them.
? Follow up customer‘s request until it is solved.
? Draft attestation letters and other required document for customers.
? Attend customer – Sign agreement for Alarm services/complaint
? Attend phone calls -  transfer to appropriate department/record request on Call
Manager

Any cognate duties as may be necessary in the circumstances and / or required by the employer.

Call or Send CV on 5920 8849

Higher School Certificate or any equivalent qualification.
? Experience in the customer service field is definitely an advantage.

? Excellent communication skills – written and spoken (Fluent in English and French)
? Strong Networking Knowledge
? Ability to understand and to adapt to new software
? Human relations skills
? Use IT Tools with competence
? Demonstrate a logical approach in resolving customer complaints

Call or Send CV on 5920 8849