Job vacancy Customer Service Support Officer

Our client in the education and migration services is currently seeking to recruit a Customer Service Support Officer who will report to the Business Development Manager.

Responsibilities:

Assist the Case Managers in successfully building clients cases in a timely and efficient manner.
Communicating with existing clients via Whats app, email and phone calls.
VET documents.
Follow-up with clients on outstanding documentation.
Preparation of Online submission for Visa Applications.
Data entry and file submission management through Government Online portals.
Making follow up calls.
Responding promptly and effectively to clients and reporting line queries via phone, messages & emails.
Collaborate with other team members in the business for an effective and positive outcome of client cases.
Participate to company social media marketing when required.
Participate actively to radio and newspaper interviews when required.

Profile:

HSC/Bachelor Degree.
1 year experience in Customer Service.
A flexible and adaptable attitude.
Great diligence and a can do attitude.
Excellent written and verbal communication skills both in English and French.
Excellent organizational and time management skills.
Capable to work individually after training session.
Able to take initiative when decision making is required.
Proficient in English and French.
Proficient with Microsoft Office suite, Zoom and Teams.
Dress in a tidy and well-groomed manner and wear any uniform or company branded clothing when requested.
The candidate will be able to work from 10 a.m to 5.30 pm Australian time , meaning from 4 a.m to 11.30 am Mauritian time. The position is a work from home position 4 days a week and 1 day at the office. The working hours when the employee has to call at the office will be 8.30 .am to 4 p.m Mauritian time.