Reviews of A.D.A (Assistance et Depannage aux Automobilistes Ltee.) - Port Louis

Not familiar with customer service and as if they are doing us a favor for taking my call. They cant know with the registration number of my car, if my car is registered with an ADDA towing service or no. I had to give them the insurance company so that they see it. After that i had to give all the car details like make type etc. If they had a good system, they would have known with the registration number all the details of the car. Poor rated for me.

Very bad experience.called ada for battery problem.guy came to jump start but broke the plastic cover of the battery and went as if nothing happened,just said that insurance will take charge.call back ada to file a complaint but lady at the end was more annoyed than me and when i said i was going to file a police case then she tried to solve out things.still waiting...

Worst service ever!!!!! As part of my comprehensive cover imsurance, i am entitled to free road assistance in case of breakdown, free towing. Had a run flat tyre burst due to driving on pothole and the car was not equipped with spare tyre. ADA made me pay Rs2875 to tow the car for a distance of 12 km even though it was covered by theinsurance. Last but not least, very unprofessional staff and bad customer service!!!!!

Car not starting. Called ADA for help as part of service provided by my Insurance company. Bad Customer Service.

During my last year coverage they came once due to battery issue. I just renewed my insurance and when I called this time they said because I had the same problem few months ago I need to pay this time. Did not make sense at all. As part of my yearly insurance coverage I'm entitle for 5 ADA intervention!!

Towing 200 metres costs Rs 1000.

You'll first be told it will cost Rs 500 to tow it back to your place then the guy will change his mind and quote Rs 1000 for every 200 metres. So that's 5k to the kilometre.

From Quatre bornes, where I had a flat that could not be changed as the tool to release the spare wheel was missing, to Floreal where I'm living, that would have cost Rs75k (roughly 15km distance)

As the breakdown happened on a single carriage one way street, I had no other choice than to accept the charge to tow it out of that street so as not to block the traffic. So yes, around 200 metres towing was charged at Rs 1000.

To add insult to injury, the tow truck driver swiped a bunch of tarpaulin on the back of the bed (Isuzu Dmax) and calmly walked to his truck, while I had clear view of him
Had to point it out to him and his reaction was to grin like an absolute idiot and put it back.

So on top of quoting ridiculous rates, he's a thief as well.

Called in three different mechanics who came and none were able to release the spare wheel.
Eventually, another Isuzu Dmax passed by and I stopped the car to ask the driver if he could lend me the tool to release the spare wheel. The chap was really nice and insisted on doing it himself and changed the wheel for me.

When I got home, I noticed that the only thing the tow truck guy gave me was a vehicle reception check list. No receipt for the payment. Nice!

So guys, stay well clear of Assistance et depannage aux automobilies ltee.