Job vacancy Head of Operations

COMPANY BACKGROUND

• Group was established in 2005 in Malaysia, now over 2,500 stores across 10 countries globally. Stores size range from 400 - 3000 sqm.
• Offering more than 20,000 practical and innovative products from 10 departments (household, hardware, electrical, stationery & sports, computer & HP accessories, furnishing, gifts, car accessories, jewelry & cosmetics, and toys) that provide a complete and fun family shopping experience.
• Now with 23,000+ employees, serves more than 500 million consumers annually.
• Vision: Become the largest retailer of home improvement products in the world
• Mission: Build a globally recognized ASEAN retail brand, offering a variety of high-quality products at affordable prices, in accordance with the motto of the company, namely: " ALWAYS LOW PRICES "

Head of Operations (South Africa)
FMCG - Retail - Johannesburg JOB DESCRIPTION

• Ensure all aspects of retail business operate smoothly, and adheres to HQ SOP & Local Policy
• Manage KPI and focus of improvement effort to meet target goals. Using KPI Data to analyse, develop and optimize strategies and process, increase efficiency, sales, quality of services, security and reduce losses.
• Ensure consistent and exceptional standards of customer service in all stores
• Act as one of the key domestic liaisons with all stakeholders including employees, shareholders, landlords, suppliers, service providers and other parties
• Work together with shareholders to obtain all necessary business licenses and meet outlet opening targets from year to year in Poland (indicatively up to 100 outlets over 3-4 years)
• Coordinate the efforts of other relevant departments, in order to achieve the agreed targets
• Implement the business plan and meet set milestone targets in terms of store opening, revenue and costs
• Manage costs in the most efficient manner, prepare budgets and minimize variance against forecasts.
• Prepare overall performance and sales reports in standard format for monthly committee meeting
• Report to the Director of investing company or such other person or committees as may be determined from time to time, in a timely manner on the affairs of the business

Evaluate competitors & local retail players

Head of Operations (South Africa)
FMCG - Retail - Johannesburg KEY REQUIREMENTS

• Strong Retail Operations experience and good standard of numerical skills
• Experienced in managing a large size format, multi store system
• Must know how to navigate government bodies and compete with existing big retail players