Job vacancy Technical Sales Manager - West Africa Market

A key player in the manufacturing and production industry, our client is part of a globally renowned group specialising in braking systems and safety-critical rail and commercial vehicle systems. Their offerings span from in-house design, engineering, and manufacturing capabilities to access to a diverse product portfolio, including applications like door entry systems, compressors, and integral brake solutions.

Within the Commercial Vehicles division, our client excels in providing Original Equipment (OE) brake systems and Aftermarket (AM) solutions for a wide range of top-brand commercial vehicles, such as trucks, buses, trailers, and custom speciality vehicles.

Beyond manufacturing, our client offers a comprehensive suite of services, including an in-house Rail Service Centre. This facility specialises in servicing electronic equipment like EPCU, LCDM, EBV, electronic vigilance computers, and other electronic components. Additionally, their mechanical service centre handles the repair and maintenance of mechanical equipment, including VV64, VV230, VV450, air equipment frames, and tread brake units.

Field Support:

• In conjunction with the Africa Market Sales Manager, the Technical Sales Manager - West Africa Market (Nigeria) will provide on-site technical support to workshops and fleets in West Africa / East Africa.

• Regularly visit and provide support / education to KB appointed Expert Network Workshops, Distributors, and the workshops of KB fleet partners.

• Provide on-site investigation of repetitive / queried warranty claims and investigate cases of low / underperforming products.

• Assist KB workshops or fleet partners with their first installations of retro-fit products (e.g. Trailer Electronic Braking Systems & Driver Assistance Systems).
• Supply frequent feedback of market status and identified opportunities within the designated sales countries (incl AFRICAN countries).
• Support warranty claim handling from workshops and IAM distributors.
• Collect and maintain information in reporting system.

Technical training:

• Provide technical training to customers and other interested parties (theoretical & practical).
• Training to cover braking, suspension & chassis control systems, providing product & system knowledge and the use of service tools and diagnostic equipment in line with KB EMEA standards.
• Training provided both onsite and offsite.
• Learning and understanding of new technology on Commercial Vehicles.
• In coordination with Account Management provide bespoke technical training for distributors.

Sales:

• Plans sales volumes and potential of all potential customers in the region assigned.
• Provides information via CRM for forecasts and planning.
• Analyses the specific market conditions, and builds a sound market related network of stakeholders.
• Spots opportunities for local product and service portfolio solutions.
• Prepares customer contacts.
• Prepares and negotiates proposals, in cooperation with other involved professionals and management.
• Coordinates the realisation of assignments, may coordinate and contribute to set up respective product developments, projects or services programs.
• Act as a point of contact to customers in commercial matters.
• Reports sales and revenue related key reporting.
• Contributes to the development of After-Market business in the region.

Required education and professional experience for the role:

• Degree in Mechanical Engineering preferred.
• Professional technical and systems experience in a comparable environment, preferably in the Commercial Vehicle Industry within the field of Air Braking Systems.

Competencies required:

• The Technical Sales Manager - West Africa Market (Nigeria) must be dynamic and self-motivated with good communication and collaboration skills

Years experience:

• 4+ years

Travel:

• Extensive travel will be required.