Duties of Job | Main duties: Take part in training and implement accordingly Keep his superior informed about all unusual matters concerning any plans affecting his/her area Welcome Guests and prepare check-in & check out procedure for all guests Conduct efficiently and effectively hotel visits and provide explanations to Guests with regard to room amenities and equipment Accompany Guests in their room Assist Guest in dealing with foreign currencies Ensure proper delivery of all messages to Guests through porters Follow-up on all Guests requests and complaints and provide feedback Arrange with porter for collection of luggages upon departure of Guests and arrange whenever necessary, transport for Guests to airport Coordinate Guests wedding and any other special events Give relevant and up-to-date information to guest Operate the telephone system Collect Guests comments Compile Guests preferences Prepare guest’s invoice and receive payment for settlement of accounts before checkout Prepare daily statement of revenue and submit with cash, cheque or credit card slips to accounts department Handle cash float and keep records of all transactions with respect to the central safe Ensure that all telephone charge slips are transmitted to cashier Promote upselling Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips) Ensure that all interfaces are running and all sales are booked to the guest ledger Encashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy Booking of all sales before the day’s closing & daily closing of WINhms Check all bookings / sales from all departments (telephone, garage, health club, etc.), reconcile and balance these with the sales report from the departments All adjustments must be explained or appropriately documented Know perfectly all emergency procedure, such as for fire, accidents, breakdown, alerts and calls to a doctor Take requests for wake-ups and ensure that such calls are made Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment Prepare daily events and forward to all departments Obtain all the relevant information from the previous shift and pass this on to the next shift Administor internal keys (restaurant, store, etc.) Transfer information from registration cards to system and classify them Compile daily revenue reports and any other ad hoc reports Take regular part in meetings and shift handovers Responsible for orderly filing of all reports and documents Comply with all the sustainability commitments and practices implemented within business units Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society |