Job vacancy Night Auditor

Candidate’s Profile:

HSC level or equivalent, professional training and professional experience
Fluent both in English and French, a third language would be an advantage
3 years experience in hotels or resorts

Main Responsibilities:

Take part in internal training courses and to implement what has been learnt in daily practice
Change foreign currencies to help guests in making financial transactions
Attend to guests’ complaints and liaise with departments concerned for remedial actions
Arrange for clearance of luggage and transport of guests to airport
To prepare check-in & check out procedure to all guests
Give relevant and up-to-date information to guest
Operate the telephone switchboard to entertain incoming, outgoing and internal calls
Follow-up internal request for external calls and keep appellants informed of developments thereof
Inform guests about all events which take place in the hotel
Conduct Hotel visits
Organize and coordinates guest wedding and any other special
Prepare guest’s bill and receives payment for settlement of accounts before checkout
Prepare daily statement of revenue and submits with cash, cheque or credit card slips to accounts department
Responsible for reception central safe and cash float when on duty
Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)
Ensure that all IT systems are running and all sales have been posted in the guests’ account accordingly
All adjustments must be explained or appropriately documented
Attend daily briefings in his/her department
Follow-up of all procedures as per SOP
Handle telephone calls
Know perfectly all emergency procedure, such as for fire, accidents, breakdown, alerts and calls to a doctor
Take requests for wake-ups and ensures that such calls are made
Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment
Prepare daily events and forward to all departments
Obtain all the relevant information from the previous shift and pass this on to the next shift
Administration of internal keys (restaurant, store, etc.)
Responsible for orderly filing of all reports and documents
Comply with all the sustainability commitments and practices implemented within business units
Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society