Job vacancy Administrative Officer

Cernol Ltd is seeking a dedicated and organized individual to join its team as an Administrative Officer and Customer Support , responsible for providing administrative assistance and delivering exceptional customer service to our clients. The ideal candidate should possess strong organizational skills, attention to detail, and excellent communication abilities

• Perform general clerical duties, including answering phones, responding to emails, and managing correspondence.
• Maintain electronic and paper filing systems, organize documents, and update records as needed.
• Assist with data entry, document preparation, and report generation using Microsoft Office or other software applications.
• Act as the first point of contact for customers, providing assistance and addressing inquiries in a professional and courteous manner.
• Handle customer inquiries, complaints, and requests promptly and effectively, escalating complex issues to the appropriate department or supervisor as needed.
• Process customer order accurately and efficiently, ensuring a seamless and positive experience for the customer.